Boarding Booking Form 

Small Animal Boarding Terms & Conditions

1. Booking & Payment

·         Any accommodation viewings are by appointment only.

·         All guests must complete the Boarding Form prior to boarding.

·         All bookings will be confirmed via text message or email.

·         A 10% deposit is required at time of booking to secure your reservation. A 50% deposit may be taken for busy periods such as school holidays and over Christmas and New Year.

·         The remaining balance for your stay must be paid either:

o    Via BACS payment at least 1 day before arrival. These details will be provided once you have booked your stay.

o   Cash payment can be made at the same time as drop off, however we reserve the right to cancel your booking if payment is not made at drop off.

2. Cancellations

·         Deposits are non-refundable unless otherwise agreed.

·         If you need to cancel your stay, you can do so up to 7 days before your drop-off date with no extra charges. Deposits, however, will be non-refundable.  

·         If you cancel your stay less than 7 days before the drop of date, you will have to still pay 50% of the remaining balance unless other arrangements have been agreed.

·         If you need to collect your pet earlier than planned, no refunds will be given for the days not used.

3. Owner Responsibilities

By boarding your pet with us, you confirm that:

·         You are the legal owner or have permission to make decisions regarding the animal’s care.

·         All information provided about your pet is accurate and complete.

·         Your pet is healthy, free from contagious disease, and fit to be boarded.

·         You have disclosed any medical conditions, behavioural issues, dietary requirements, allergies, or special care needs.

4. Health & Welfare

·         We reserve the right to refuse admission to any animal showing signs of illness, injury or parasites.

·         Animals requiring medication will receive it according to the owner’s written instructions.

·         Owners must provide any prescribed medication in their original labelled packaging.

·         We promise to adhere to welfare standards stipulated with the Animal Boarding Establishments Act 1963 and the Animal Welfare Act 2006.

·         All animals under our care will be regular checked on throughout the day with their health monitored.

·         Spot cleans of urine and faeces will be removed daily, with a full cage clean done when deemed appropriate or previously agreed with the owner.

·         Only bonded pets from the same cages at home will be mixed together in the same enclosure.

·         Any pets from the same household showing aggression towards one another will be separated and you will be contacted for further guidance. Extra boarding fees may apply for pets we need to separate.

·         No pets boarding with us will be mixed with any other pets from other households in the indoor run or enclosures.

·         All boarders will be kept inside indoor, weather proof, locked accommodation at all times.

·         Pets will only be handled if deemed appropriate by their owners and if medical attention is required.

5. Food & Personal Belongings

·         Owners should provide sufficient dry food for the duration of the stay unless otherwise agreed.

·         We are not responsible for loss or damage to toys, bedding, cages, carriers, bowls, or other personal belongings.

6. Drop Off and Collection

·         All pets must be dropped off in a safe and secure pet carrier, if your own cage is not provided.

·         Only guinea pigs can use the accommodation provided at the Pinny Gig Hotel. All other animals must come within their own safe and secure cages and housing.

·         Pets must be dropped off and collected on the agreed date and within the timeframe given. If you are going to be early or delayed for any reason, please contact us beforehand so we can rearrange an alternative date and time.

·         Additional boarding fees may apply for late drop-offs or collections.

·         If animals are not collected within 7 days of the agreed pick-up date and where no communication has been received, animals may be considered as abandoned. After reasonable attempts have been made to contact the owner, appropriate action may be taken in accordance with applicable law.

7. Veterinary Care

·         In the unfortunate instance your pet becomes unwell during their stay, we will contact you first via telephone prior to any veterinary treatment being sought.

·         If we manage to contact you and you would rather your pet not seek veterinary treatment, an immediate collection of your pet may be required.

·         If your pet has contagious illness immediate collection will be required. 

·         First aid will be administered where appropriate on site.  

·         If we are unable to contact you within a reasonable time frame, advice from your veterinary practice will be sought and actioned based on the welfare needs of your pet.

·         If the vet advises that emergency treatment is required and we cannot contact you within a reasonable timeframe; we will make a health and welfare decision alongside the vet on your behalf.

·         All veterinary fees, medications, transport costs, and associated expenses remain the responsibility of the owner.

·         We will ask what the maximum amount is that you are willing to pay for veterinary treatment at time of booking, to prevent excessive veterinary costs outside your wishes.

8. Liability Disclaimer

·         Every reasonable care will be taken to ensure the health, safety, and wellbeing of all animals in our care.

·         However, boarding animals carries inherent risks, including illness, injury, stress, escape, or death, which cannot always be prevented despite reasonable precautions.

·         We shall not be liable for illness, injury, death, loss, or damage arising from circumstances beyond our reasonable control, including pre-existing medical conditions, natural causes, or events outside our control.

9. Photography

·         We may take photographs of boarded pets for welfare records and, with your permission, for use on our website or social media.

·         If you do not wish your pet’s photographs to be used publicly, please inform us before boarding.

10. Right to Refuse Service

We reserve the right to refuse or terminate boarding where:

·         False or misleading information has been provided.

·         An animal poses a risk to staff or other animals.

·         Required payments have not been made.

·         The welfare of the animal or others may be compromised.

11. Data Protection

Personal information provided will be used solely for booking administration, emergency contact, veterinary care where necessary, and legal record-keeping. Your information will not be sold or shared except where required by law or for veterinary treatment.

12. Acceptance

By making a booking and leaving your pet in our care, you confirm that you have read, understood, and agree to these Terms & Conditions.

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